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SYSTEMS CONFIGURATION:
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Windows
Active Directory
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Windows
2008 Server
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Windows
XP, Windows7, Windows8, Windows10
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PowerShell
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Microsoft
Exchange
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VMware
HARDWARE:
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Cat
5 UTP, RG-6, RG-11
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Dell
PowerEdge Servers
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HP,
Dell, Printers, Scanners
CISCO NETWORKING
&
PROTOCOLS:
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Cisco
Switches
3550, 3560, 3570 series
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Cisco
Call Manager
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DHCP
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SNMP
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STP
APPLICATIONS & MISCELLANEOUS:
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Taclanes
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Microsoft
Office
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ESET/Norton
Antivirus
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HyperTerminal
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Adobe
Creative Suite
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Remedy
ITSM
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TroubleTicket
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EDUCATION
& CERTIFICATIONS
Texas Southern University - B.S.C.S
(Anticipated Graduation 2019)
Information Technology Specialist (25B) (Fort Gordon US Army Signal School 2013)
CompTIA Security + (Certification)
CompTIA Network + (Coursework, Kuwait)
PROFESSIONAL
EXPERIENCE
Information
Technology Specialist, US Army NG
- Jordan (CJOC-J)
July
2015 – June 2016
Responsibilities
– Performed as a network/systems administrator to support Combined Joint
Operations Center Jordan (CJOC-J). Providing first line IT
support to all incoming customers. Screening customer inquiry to properly
escalate issues to higher echelon. Utilized Microsoft Active Directory for account creation,
account audits, and providing folder permissions. Understanding,
facilitating, and proofreading form DD2875 (SAAR) process with service
members and Coalition/Foreign National Forces (i.e., FRA, GBR, CAN). Ensured users are up to date
with NIPR/SIPR compliance by verifying the completion of DOD Cyber
Awareness Training, ensuring users understand the Acceptable Use Policy
(AUP) and verifying Cross Domain Violation (CDV) training is valid. Utilized
remote desktop to assist customers with application installs, patch updates
(IAVA) and general troubleshooting. Repaired faulty desktops, laptops
and miscellaneous military equipment. Resolved port security
violations on switches through terminal programs such as Putty and
SecureCRT. Configured VLANs on Cisco 3550, 3560, and 3570 series switches.
Facilitated customers with Cisco Call Manager by configuring DSN VoIP
phones for multiple sections and end users. Enforced group policy using
Windows PowerShell.
Night
Stocker/ Dairy Stocker, United Supermarkets March 2010 – August 2014
Sprouts
Farmers Market – Houston, TX March 2015 – July 2015
Responsibilities
– Ensured products were fully stocked and that no damaged or expired goods
were placed on shelves. Transported freight to the sales floor after
sorting and ensuring that sufficient quantity had been delivered. Ensured
customers were able to find the products they needed. Maintained proper
appearance and order of products. Interacted with customers to find out
what products they liked while simultaneously working with managers to
acquire missing products or special products requested by customers.
Sales
Associate, Zumiez- Lubbock, TX November 2013 – August 2014
Houston,
TX December 2014 – July 2015
Responsibilities
– Unpacked merchandise, organized products, and maintained cleanliness of
the sales floor. Interacted with customers frequently to identify wants and
needs, while providing assistance and information on products. Worked with
management to stay informed on the latest products and sales tactics, such
as cross-selling, to improve overall store sales. Ensured high levels of
customer satisfaction through excellent sales service. Consistently hit and
surpassed personal sales marks set by store manager.
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